Terms of Trade

Terms of Trade

Returns & Refunds
A full refund will be provided on any item returned to us in the original packaging, unsoiled, within 14 days of purchase. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after 14 days or damaged goods will not be eligible for refund or exchange. When returning an item, please contact us in advance to advise of the return. We are unable to compensate for return parcels that are damaged or go missing in transit. Any additional freight charges associated with returning or exchanging products is to be charged to you, the customer.

Packaging & Delivery

Although we aim to dispatch goods within 48 hours of receiving an order, the delivery time may need to be extended due to stock availability, in which case we will inform you accordingly. The expected delivery time in New Zealand is three business days from when the parcel is dispatched. However, large orders may take up to 3 weeks. Deliveries outside New Zealand are dependant on the delivery method. If your parcel becomes lost in transit, please contact us immediately so that we can track its whereabouts.

Availability

Our products are subject to availability. We reserve the right to withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you, and will not be liable for any modification or withdrawl.

Privacy & Legal Policies

All orders are processed on a secure server with DPS information you share with us is kept in strict confidence. We do not rent sell share lease your info anyone 3rd party other than the subsidiaries of Alpaca Dream (NZ) Limited. We may contact you about your order in Future and occasionally send opt-in opt-out notifications to ensure your detail are kept upto date. We will never ask for your password or credit card detail unless initiated by you the customer. We do not store credit cards and all transaction are acquire in NZ Dollars on a given days exchange rate around time of purchase via DPS. We reserve the right to change prices with out notice with out omissions.